Does your customer service team sometimes struggle to answer difficult or left-field questions?
Does the prospect of having to front a potentially hostile public meeting fill you with fear?
Maybe it’s a one-on-one with a particularly challenging customer / resident / parent that has you worried.
We can help.
You’ll be given theory and techniques that work and shown examples of people successfully using those techniques.
Then we’ll bring it all together in role plays tailored to the very situations that keep you awake at night.
